RETURN & REFUND POLICY

At VAREVIA RESEARCH, we stand behind the quality of every product we sell. All of our products undergo third-party testing for purity and identity before shipping. If you experience any issues with your order, please contact us within the timeframes outlined below.

Damaged or Defective Products If your order arrives damaged, compromised, or with a broken seal, please contact us within 48 hours of delivery with photos of the damaged items and packaging. Verified claims will receive a full replacement or refund at no additional cost.

Incorrect Orders If you receive the wrong product or an incomplete order, please notify us within 48 hours of delivery. We will ship the correct items promptly and provide a prepaid return label for any incorrect products received.

Cancellations Orders may be cancelled for a full refund if the cancellation request is received before the order has been dispatched. Once an order has shipped, it cannot be cancelled and must follow our standard return process.

Returns Due to the nature of our products (research compounds), we cannot accept returns on opened or used products. Unopened, sealed products may be returned within 14 days of delivery for a refund, minus a 15% restocking fee. Products must be returned in their original packaging and in resalable condition. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refund Processing Approved refunds will be processed within 5 to 7 business days and credited to the original payment method. Please allow additional time for the refund to appear on your account statement depending on your bank or payment provider.

Contact Us For return or refund requests, please contact VAREVIA RESEARCH by email at info@vareviaresearch.com or by phone at 417-498-8787. Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM EST. Last updated: August 2026.